Contact Info

We know that privacy is important to you. Your privacy is important to us too. This Notice explains how Comprehensive-Labs and its affiliates collect information from or about you when you visit the websites or any applications that link to this Notice, and how we use, maintain, protect and disclose that information. Should you have any questions about this Notice or our privacy practices more generally, please email us at info@comprehensive-labs.com or write to us at:


926 N Wilcrest Dr Ste 200,
TX 77079

You can also call us at 833-270-6688


Personal Information We Collect


Information From You
We collect some information directly from you when you voluntarily provide it to us, for example:

Transaction Information: such as credit or debit card information, address and other information related to a billing or payment transaction, including things like information submitted to schedule an appointment and register for appointment reminders.

Client Services/Customer Care/Technical Assistance and Other Inquiries: such as, questions or comments you submit through online forms or via email. For instance, if you contact us by phone, we may record the conversation and or keep summaries or notes of the call.

Applicant Information: information you provide in connection with career opportunities, such as your resume, cover letters and demographics.

Other Information You Provide: any other information you may provide to us directly through our websites for things like whitepapers or surveys, or through social media.

Comprehensive-Labs collects other information online automatically when you visit our websites or applications, which may also be described in our Cookie Notice. This can include things like:

Device Information: including your IP address, browser types, operating system, device types and device IDs or advertising identifiers.

Usage Information: such as your browsing activity while on our websites or applications, what pages you visit and what you click, forms you complete or start to complete, search terms you use, whether you open emails and interact with content, access times, error logs and similar information.

Comprehensive-Labs may also receive information about you from others, such as updated address information if we discover the information we have is no longer current.


How to Review and Change Your Personal Information


If you register for a Comprehensive-Labs account, you may review and change your personal information by logging in to Comprehensive-Labs, clicking on your name at the top of the screen and then clicking on “Manage Profile,” or by logging into our billing portal and then clicking “Manage My Account” and then “My Profile,” or by logging in while making an Appointment, then clicking on the “Cancel/Change/Confirm” link and “Manage my Account.”


How We Use Personal Information That We Collect


We may use your personal information:

  • as reasonably necessary and proportionate to fulfill the purposes for which the information was provided
  • to provide information, products or services
  • to audit and measure user interaction with our websites, so we can improve the relevancy or effectiveness of our content and messaging
  • to develop and carry out marketing, advertising and analytics
  • to provide texts or emails containing information about our products or services, or events or news, that may be of interest to recipients, as permitted by law
  • to deliver content and products or services relevant to your interests, including targeted ads on third party sites
  • to detect security incidents or monitor for fraudulent or illegal activity debugging to identify and repair errors
  • to comply with laws, regulations or other legal process

We may also use your personal information to:

  • provide you with the services and products you request or that have been ordered and/or requested by your healthcare provider;
  • process or collect payments for our services
  • respond to your questions and otherwise provide support you request.

If you are using our websites or applications in connection with our HIPAA covered services, please refer to our HIPAA Notice of Privacy Practices, which describes how we use and disclose your protected health information, our legal duties with respect to your protected health information, and your rights with respect to your protected health information and how you may exercise them. In connection with HIPAA covered services, in the event of conflict between this Notice and our HIPAA Notice of Privacy Practices, our HIPAA Notice of Privacy Practices will prevail.


How We Share Your Personal Information


We may share the information we collect as described below. When we share information, either within our company or with others, we take steps to require any recipients to uphold similar protections for information as that provided by Comprehensive-Labs.

Within Comprehensive-Labs. We may share your personal information with other Comprehensive-Labs-owned business entities.

Service Providers/Vendors/Third Parties. We work with others to manage or support some of our business operations and services. These entities may be located outside of your country of residence or the country in which you are located.

For Legal Purposes. We may disclose relevant information as may be necessary or required for legal, compliance or regulatory purposes. This includes, for example, disclosures that are required to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other malicious activity; (iv) enforce/protect the rights and properties of Comprehensive-Labs or its subsidiaries; (v) protect the rights or personal safety of Comprehensive-Labs, our employees, and third parties; or protect the security of our websites, systems, information, premises or property.

For Corporate Transactions. From time to time we sell, buy, merge or otherwise reorganize our businesses. Those corporate restructuring situations may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers.

Otherwise with Your Consent. We may also share information about you with third parties if we ask you, and you provide, consent to such sharing.


Cookie Notice


Our websites, like almost all other websites, use cookies and other technologies to collect and share information. Please see our Cookie Notice for more information.


Keeping Your Information Secure


Comprehensive-Labs has adopted physical, technical and administrative measures that are designed to prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use of personal information. We cannot, however, ensure or warrant the security of information. No security measures are infallible.


How can you help protect your information?


If you are using a Comprehensive-Labs website or application for which you registered and chose a password, you should not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of the Comprehensive-Labs website and close your browser window when you have finished your work.

Please note that unencrypted email is not a secure method of transmission, as information in such emails may be accessed and viewed by others while in transit to us. For this reason, we prefer that you not communicate confidential or sensitive information to us via regular unencrypted email. We will, however, honor patient requests for communications through unencrypted email.


Links to Other Sites


Our websites may contain links to other websites that we do not own or operate. If you access those links, you will leave our websites. Comprehensive-Labs does not control those third party websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party sites, including about the content or security of those sites. The information you choose to provide to or that is collected by these third parties is not covered by this Privacy Notice. We therefore recommend that you review the privacy notice of any third party websites.


Children’s Privacy


We do not knowingly collect information from children (as defined by local law) and we do not target our websites or applications to children. If we learn that we have collected any information from children, we will delete it.


Additional Rights of Individuals in Certain Jurisdictions


In addition to your CCPA rights, California’s “Shine the Light” law permits residents of California to annually request and obtain information free of charge about what personal information is disclosed to third parties for direct marketing purposes in the preceding calendar year. We do not disclose your personal information to third parties for the third parties’ own direct marketing purposes.

EU/European Economic Area/United Kingdom: If you are located in one of these locations, this Notice does not apply to you.


EU-US Privacy Shield Framework


Comprehensive-Labs and some of our US-based affiliated companies have certified to and adhere to the principles of the EU-US Privacy Shield framework, but no longer rely on it as a legal basis for transfers of personal data in light of the Schrems II decision. As of July 16, 2020, we instead rely on other available transfer mechanisms, such as the Standard Contractual Clauses and supplementary measures, as appropriate. For more information on Privacy Shield or to view our certification


Non-Discrimination Notice


Comprehensive-Labs Incorporated and its subsidiaries (Comprehensive-Labs) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Comprehensive-Labs does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Provides language services free of charge to people whose primary language is not English, such as:

Qualified interpreters
Provides aids and services free of charge to people with disabilities to communicate effectively with us, such as:

Auxiliary aids and services
Written information in other formats (audio, accessible electronic formats, other formats)

If you need these services, contact 833-270-6688 or ask at a Comprehensive-Labs patient service center.

If you believe that Comprehensive-Labs has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

926 N Wilcrest Dr Ste 200,
TX 77079

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Comprehensive-Labs Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: